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A large national client made the strategic decision to outsource their entire lease administration function to a third party vendor. Lease administration was to be performed directly into the client’s CTI accounting system.


Realogic spent two weeks on-site with the client discussing lease administration procedures and the use of CTI for lease administration. Realogic was granted remote access to the requisite CTI modules by the client. Realogic was added to the e-mail distribution list for all new lease documentation posted to Smart Cabinet. Upon receipt of new lease documentation, Realogic performed lease administration functions directly into CTI and became the point of contact for property managers who had questions regarding leases within their respective buildings. Realogic continues to perform lease administration for this client.